JOB TITLE: Operations Director
EMPLOYER: Catalyst Miami, Inc.
DEPARTMENT: Operations
REPORTS TO: CFO
EFFECTIVE DATE: November 1, 2024
SALARY RANGE: $79,560-$88,740

SUMMARY: Effectively manages the company's HR and Administrative operations in support of
established policies, goals, and objectives.

INSTRUCTIONS: To apply, please email a resume and cover letter to
[email protected]. Only applications submitted via email will be reviewed.

DUTIES AND RESPONSIBILITIES:
● Ensures that company operations comply with federal, state, local, funder, and/or company
policies and regulations.
● Maintain salary scales to standardized ranges and practices across the organization and
relative to peer organizations.
● Weave our core values and mission throughout the HR functions of the organization,
including hiring, onboarding, employee evaluation, development, promotion, and recognition
for all employees, contractors, and interns. Lead the performance-management process that
measures and evaluates progress against organization goals.
● Collaborate with managers to update job descriptions and KPIs across the organization and
implement a system for regular review and revision to descriptions, as well as staff
deployment/workload balancing.
● Manage the hiring process to ensure consistency and communication across departments;
Lead on-boarding services and agency orientation; ensure department and/or program level
orientations are standardized and effective; Train, coach, and support managers to navigate
performance evaluation process, training, promotion, discipline, termination, and other HR
issues.
● Ensures policies, procedures and systems are in place for acquiring goods and services to
help improve quality, control costs and reduce risk; manages direct vendor relationships (ex.
HR, benefits, IT, landlords) and indirect vendor relationships as needed.
● Manage the organization's outsourced computer and information technology functions,
ensuring policies, procedures and systems are in place for security, compliance, performance
and resolving user issues.
● Ensures policies, procedures and systems are in place for effective management of leased or
owned offices and storage, inventory, and maintenance.
● Serve as the organization’s internal contact for employee concerns; uphold organization
policies to address employee concerns; and/or elevate to executive attention.
● Review current systems (ex. HR, IT, Travel) and explore, and ultimately implement, new
systems based on organizational needs.
● Develop, implement, and monitor operational policies and procedures, and execute strategic
and tactical operations plans within the framework established by senior leadership
● Foster a culture of high performance and continuous improvement, translating these
values into actionable plans and managing employee performance and development
programs.
● Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:
● Directly supervises 1 employee within the Operations department(s).
● Carries out supervisory responsibilities in accordance with the Catalyst Miami's policies
and applicable laws.
● Responsibilities include interviewing, hiring, onboarding / training employees; planning,
assigning, and directing work; appraising performance; rewarding and disciplining
employees; addressing complaints and resolving problems.

QUALIFICATIONS:
● Language: Professional working proficiency in oral and written English
● Education: Bachelor Degree or equivalent experience
● Years of experience: 2
● Computer skills required: Microsoft Office Suite and working knowledge of web-based
platforms.

COMPETENCIES:
● Leadership
● Performance Management
● Talent Development
● Social Justice
● Execution
● Emotional Intelligence
● Meaningful Work/Impact
● Collaboration
● Accountability
● Change Agility
● Community Engagement
● Compassion
● Inclusion & Equity

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
● Ability to lift up to 25 pounds
● Ability to work in a shared-workspace environment
● Stretch and bend to organize and distribute materials for Catalyst Miami activities
● Able to sit at desk for long periods of time and utilize computer for extended periods
● Must be able to work flexible hours to accommodate organization needs, including
evenings and weekends. Out of town travel may be required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

The above describes the general content of and requirements for the performance of this job. It is not an
exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description
restricts management’s right to assign or reassign duties and responsibilities to this job at any time.